Privacy Policy

Information we collect

When you order or contact us, we receive the information you provide, such as your name, email, phone number, billing and delivery addresses, order details, gift messages, and delivery instructions. Event inquiries may include an event date, location, guest count, and budget.

An account can hold your profile, order history, and saved recipient details. If someone sends you flowers, we receive your delivery information from that person. Please provide another person's information only when you are authorized to use it for the order, and avoid including sensitive information in gift messages or instructions.

Our website and service providers may receive technical information such as your IP address, browser and device details, request times, and error or security logs. Cookies and browser storage also keep sign-in sessions, preferences, carts, and checkout progress. See our Cookie Policy.

How we use information

We use information to take payment, prepare and deliver orders, arrange pickup, send order updates, answer inquiries, and provide account features. We also use it to reconcile transactions, handle refunds or disputes, protect against fraud, troubleshoot problems, and meet recordkeeping obligations.

Where offered, you can choose to request a recipient invitation after delivery. That option uses the recipient email you provide to send an invitation to the shop. It does not create an account for the recipient. Contact us if you or a recipient wants to stop these messages.

Payments

Stripe receives payment details through its payment interface. Our shop receives transaction references and payment status so we can process your order and handle refunds. We do not store full card numbers or card security codes in our shop database. Stripe also processes information for its own purposes, including fraud prevention, as described in the Stripe Privacy Policy.

Who receives information

Shop staff and providers receive the information needed for their work. This includes website hosting and account services, payment processing, email delivery, order management, and delivery services. A florist fulfilling an out-of-area order may receive recipient, arrangement, gift-message, and delivery details.

We may disclose information when required by law, to respond to valid legal requests, or to protect people and address fraud or misuse. If the business is transferred, relevant records may be transferred subject to applicable privacy requirements.

We do not sell personal information or share it for cross-context behavioral advertising. This storefront does not use advertising pixels or an active third-party audience analytics service.

Your choices and privacy requests

You can review available profile and recipient settings in your account. You may also contact us using the details below to request access to your information, a correction, deletion, or a portable copy. Describe your request and the email address or order it relates to. Do not email payment card details.

Depending on where you live and which laws apply, you may have rights to opt out of data sales, targeted advertising, or certain profiling, and to appeal a denied request. We do not use your information for those purposes. If we deny your request, you can reply asking for an appeal. We will explain our decision and respond within the time required by applicable law.

We may need to verify your identity or an authorized representative's authority before releasing or changing records. We will not discriminate against you for exercising applicable privacy rights. Some records must be retained to complete transactions or meet legal obligations.

If you receive promotional messages from us, follow any unsubscribe instructions or contact the shop to opt out. Necessary order and account messages may still be sent.

Retention and security

We keep personal information for as long as needed to fulfill orders, maintain requested account features, resolve disputes, and meet tax, accounting, and legal obligations. The period depends on the type of record and why it is needed. Deleting an account may not remove transaction records we are required to keep.

We use access controls and security measures to protect information, but no website or transmission method can be guaranteed secure. Our providers may process information in the United States or other countries where they operate.

Children and other websites

This website is intended for general shopping and is not directed to children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.

External links, including maps and payment-provider pages, may take you to services with their own privacy policies. Review those policies when using those services.

Policy updates

We will post changes to this policy here and update the date above. Where applicable law requires additional notice or consent for a change, we will provide it.